Refund Policy
​
Purpose of This Policy
This Refund Policy outlines the conditions under which clients may request a refund for marketing consulting services. Our goal is to provide clarity, fairness, and transparency while protecting the time, expertise, and value provided during consulting engagements.
​
​
General Policy
Because marketing consulting involves time, strategic planning, and intellectual work, all completed services are non-refundable.
Refunds may be granted only under specific conditions outlined below.
​
Deposit / Retainer Fees
To begin work, a non-refundable retainer is required. This fee reserves project time and covers initial planning and research.
Retainers are non-refundable once payment is made.
Unused hours from a retainer may be credited toward future services at our discretion.
​
Cancellation of Sessions or Meetings
If a client needs to cancel or reschedule a consulting session:
24-hour notice required to reschedule without penalty.
Cancellations made with less than 24 hours may be charged the full session fee.
Missed sessions (“no shows”) are non-refundable and are considered completed.
​
Refunds for Projects
Refunds for project-based services (e.g., marketing strategy, branding plans, audits) are generally not available once work has begun, since deliverables involve research, planning, and specialized labor.
Refunds may be considered only if:
The project has not started, and
No preliminary work or research has been performed.
​
Partial Refunds (When Applicable)
Partial refunds may be considered only before any drafts, research, or deliverables have been created.
Once project materials have been shared, no refunds will be issued.
​
Refunds for Digital Products
If your firm offers downloadable templates, guides, or training materials:
All digital products are non-refundable due to the nature of instant access.
If the client experiences access issues, support will be provided until resolved.
​
Quality Concerns & Revisions
If the client is dissatisfied with a draft or deliverable:
The consultant will provide one to two rounds of revisions (customize this number).
Requests must align with the original scope of work.
Additional revisions or out-of-scope work may incur additional fees.
Refunds will not be issued for dissatisfaction if the work aligns with the agreed-upon scope.
​
​
Termination of Contract
​
Either party may terminate the contract with written notice.
​
If the client terminates:
​
Client is responsible for payment of all completed work, including work in progress.
​
No refunds will be issued for work already performed.
​
​
If the consultant terminates:
​
A prorated refund may be issued for uncompleted portions of prepaid services.
​
​
Chargebacks
​
Initiating a chargeback without contacting us first is considered a violation of this policy.
All work delivered prior to a chargeback becomes void of usage rights.
We may pursue dispute resolution and legal action if necessary.
​
Policy Acceptance
By purchasing services, paying a retainer, or signing a service agreement, the client acknowledges and agrees to this Refund Policy.